Do You Have Any Query?
Contact us
Our customer service team is available Monday to Friday from 10:00 am to 6:00 pm (excluding Bank Holidays). Before contacting us, we recommend checking our FAQ, where you might find an immediate answer to your question. If you still need assistance, you can reach us through our online contact form, live chat during business hours, or by calling our support line. If you contact us outside working hours, please leave a message or submit your inquiry via our form, and we’ll respond on the next business day. We’re committed to providing you with prompt and helpful service.
Call us on:
Pakistan Office: +92 304 4808888
Hong Kong Office +852 9558 2058
Chat on What’s App:
07454 957164
Mon – Fri: 10am – 6pm / Sun: 10am – 6pm
Frequently asked questions
What types of vape products do you offer?
We offer a wide range of vape products, including pod systems, vape pens, box mods, e-liquids in various flavors and nicotine strengths, coils, tanks, and other accessories. We cater to both beginners and experienced vapers.
Are your vape products compliant with UK regulations?
Yes, all our vape products are fully compliant with the latest UK regulations, including the Tobacco and Related Products Regulations 2016 (TRPR). This includes maximum e-liquid bottle sizes and nicotine strengths.
What is your shipping policy for the UK?
We offer fast and reliable shipping across the UK. Delivery times may vary depending on your location. Please visit our dedicated shipping page for detailed information on delivery options and costs.
What is your return and refund policy?
We want you to be completely satisfied with your purchase. 1 If you are not happy with your order, please contact us within 14 days of receiving your items 2 to arrange a return or exchange, provided the products are unused and in their original packaging. Please see our full returns policy for more details.
How can I contact customer support?
You can contact our customer support team via email at [insert your customer support email address here] or through the contact form on our website. We aim to respond to all inquiries within 24 hours during business days.